REFUND AND RETURN POLICY

Last updated: October 2, 2026

At Scent & Seoul, we want you to feel confident when placing an order. We offer a 30-day return period, subject to the conditions below.

RETURN PERIOD

You may request a return within 30 days after receiving your order.

To qualify for a return, the product must be:

- Unused, unopened, and unsprayed
- In the same condition in which it was received
- In its original packaging with all seals, labels, and accessories intact
- Accompanied by valid proof of purchase or an order confirmation

Products showing signs of use, alteration, damage caused after delivery, or missing packaging may not be accepted.

STARTING A RETURN

Before returning a product, contact us at help@scentandseoul.com.

Please include:

- Your full name
- Your order number
- The product you want to return
- The reason for the return
- Photographs of the product and packaging, when relevant

If your return is approved, we will provide return instructions and explain whether a return shipping label will be issued and whether any return shipping cost applies.

Approved returns must be sent to:

Scent & Seoul  
AR CARE SOLUTIONS LLC  
250 Winfred Ave  
Yonkers, NY 10704  
United States

Please do not send a product back without receiving return authorization from us. Unauthorized returns may not be accepted.

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS

Please inspect your order promptly after delivery.

If your order arrives damaged or defective, contains the wrong product, or is missing an item, contact us as soon as possible at help@scentandseoul.com.

Include your order number, a description of the problem, and clear photographs of the product and packaging. We will review the claim and provide an appropriate resolution, which may include a replacement or refund.

When the return results from an error by Scent & Seoul or a product arrives damaged or defective, we will cover the approved return shipping cost.

FRAGRANCES AND OTHER NON-RETURNABLE PRODUCTS

For product-integrity and hygiene reasons, fragrances that have been opened, sprayed, used, altered, or removed from sealed packaging cannot be returned because of a change of mind.

This restriction does not prevent you from contacting us when a product arrives damaged, defective, or incorrect.

We cannot accept returns for:

- Gift cards
- Personalized or customized products
- Products marked “Final Sale” before purchase
- Products that have been opened, sprayed, used, or altered
- Products missing their original packaging, seals, labels, or accessories
- Products damaged after delivery through misuse or improper handling

Discounted products remain eligible for return unless they were clearly marked “Final Sale” before purchase.

EXCHANGES

We do not currently offer direct exchanges.

If you want a different product, return the original eligible product. After the return is approved, you may place a separate order for the replacement product.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If an eligible order is delivered to a country in the European Union, you may have the right to cancel or return the order within 14 days after receiving it, without providing a reason, subject to applicable law and any permitted exceptions.

Returned products must be unused, unopened, unsprayed, and in their original condition and packaging, with all seals, labels, and accessories intact. Proof of purchase is required.

Nothing in this policy limits any consumer rights that cannot lawfully be excluded.

REFUNDS

After we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are non-refundable unless the return results from an error by Scent & Seoul or applicable law requires otherwise.

If more than 15 business days have passed since we approved your refund, contact us at help@scentandseoul.com.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible. We will try to accommodate your request, but we cannot guarantee cancellation after an order has entered processing or has been shipped.

CONTACT US

For questions about returns or refunds, contact:

Scent & Seoul  
Email: help@scentandseoul.com  
Return address: 250 Winfred Ave, Yonkers, NY 10704, United States